Frequently Asked Questions

Welcome to A Mousey Tales FAQ page, where you can find answers to the most commonly asked questions about 
our company, products, services, policies, and more.

General

Products

Pricing

Shipping

Return/Refund

Discount/Sale

General

Do you have a physical store?
Currently, we do not have a brick and mortar store. Our storage is located in Stockholm, Sweden.

I am looking for a Maileg collectible that isn’t in the shop or it’s sold out, what can I do?

You can send us a request about an item you are looking for. Be aware though that some things are more rare and difficult to find than others. But A Mousey Tale's motto is that nothing is impossible.

Where can I see all collections from Maileg?

Maileg releases two collections a year (spring/summer and fall/winter) and those are shown in their product catalogues. You can access them directly at A Mousey Tale trough "Menu" -> “Catalogues”.
Can I cancel or modify my order?
A Mousey Tale has at this time unfortunately a no cancellation policy, which means once you have placed an order it cannot be reversed. All orders are final. If you wish to modify your order or adding items you can contact us trough email.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's (PostNords) website.
What is your return policy?
A Mousey Tale do not accept return of items unless the items received are defect upon our confirmation. The case of faulty item/s, also excludes discounted items with disclosed faults. Furthermore this do not include damage caused by post carriers. A Mousey Tale’s refund policy is in addition to and does not effect any of your legal rights (according to Swedish and European law).

ATTENTION

  • Items cannot be reserved.

  • Items cannot be traded to other goods.

  • No individual messages can be sent to forewarn an item is being listed online.
  • No individual messages can be sent to forewarn a yard sale is about to go online.
  • For juridical reasons A Mousey Tale do not buy items from customers.

Products

What does “used but good condition” mean?
This means that items have been played with/used by a previous owner. It could also be a display item from retail. Good condition means that it’s clean but might have some minor wear, dings, scratches, or finish cracks, which always is described in product information.
What does “excellent condition” mean?
This is mint condition: like new out of the box (but still played with/used by a previous owner).
What does “brand new” mean?
It means that the item is imported from retail. The reason it’s written “new” (quotation marks) is because even though those items are new in the sense they come from retail they could still have been stored up to 15 years.
What does original wrapping or package mean?
In most cases the items come with the wrapping and/or package that was used in retail. That would normally be Maileg’s original packing accessories such as cardboard paper boxes with Maileg’s logo and product information. For clothes it’s normally some kind of plastic etui or bag with a piece of patterned paper and product information.
ATTENTION
It’s important to take following into consideration when you buy a retired and rare item, no matter if it’s in good, excellent or brand “new” condition.
  • Natural aging: some material changes due to aging. For example, elasticity loses its stretch. That means that waist band or similar elastic parts in clothes get less stretchy over time. This is repairable. Other natural flaws that could occur are colour fading. This kind of fading normally only means that the colours are less sharp than they originally were. The colour is still smooth and the fabric has all over the same nuance (in comparison to sun damaged clothes). 
  • Production factors: some items have “flaws” that were there initially. For example, furniture that was made with less robust material could easily get dings, finish cracks or colour chips etcetera. This could happen during production, in retail or during transport. 
  • Individual differences: all mice, bunnies and furniture are individual hand made crafts and therefore aren’t exact duplicates looks wise. This is natural though we are talking discrete differences.

Pricing


On what grounds are the items priced?

Even though it may happen once in a while that you stumble upon a rare item, it’s more likely it will not happen. Treasure hunting involves a lot of time consuming efforts. A great deal of traveling to different places - both local and international. Not to mention all time spent on phone calls, e-mails, endless hours of internet searching and all administration that follows with the business. 

Many of the items have been on a long journey before they arrive in A Mousey Tale’s stock. Every item being brought from another country passes trough custom declarations which mean import fees and taxes. A heavier parcel weight means greater fees. The value of the item itself also affects the fees. The higher value, the higher fees. Other elements that affect the fees are depending of which country it’s being sent from - if the country is part of EU or Brexit etcetera.

Rare & Retired

Some items were only produced in limited editions and some are just hard to find due to its popularity. It’s important to remember that rarity doesn't always equal popularity. Some very old items have lower worth due to the fact they quite frankly aren’t popular. This could mean not popular as "not popular in general" or "not popular at this exact time". As with all materialistic things the demand of those collectibles depend on contemporary factors such as culture and trends. 

Sum of sums, an item from a collection “only” three years ago could have a greater value (and therefore a higher selling price) than an item that is from the very beginning of Maileg's era. Then, as mentioned, the value vary over time. So the same item could be worth a lot at one point (higher selling price) and at another time not be sought for anymore (lower selling price).

Shipping

Shipping Details

Tracked shipping worldwide by Swedish post carrier PostNord AB. Once your order is distributed  you will automatically receive a shipping confirmation by mail. Provided in the e-mail is a tracking number and a link to www.postnord.se. Here you can track the shipping progresses. Be aware that once the parcel reach the destination other domestic post carrier/carriers will continue the shipping process.
Shipping Costs
A Mousey tale has a flat rate system no matter the destination. Shipping costs exclusively depends on the size and weight of the parcel. All shipping prices are final and cannot be discounted.
  • All orders 0 - 2 kg = 10€ 
  • All orders 2,1 - 4 kg = 30€ 
  • All orders 4,1 - 6 kg = 40€

Add items to a current order

If you have placed an order and wish to add on more items it’s possible to do so if your original order hasn’t been shipped yet. You can place a new order and use the code DELAYSHIP to not be charged for additional shipping costs. Please be aware the total cost of shipping will be calculated at the final distribution and if needed adjusted accordingly.
Shipping Time
Be advised, A Mousey Tale is a small company, so orders are not shipping out frequently. From the time the order have been placed to actual distribution it could take up to 1-2 weeks. We appreciate your patience. If there are any questions, concerns or requests about faster shipping, please email us at amouseytale@gmail.com
  • 2-4 weekdays (Europe)* 
  • 5-6 weekdays (USA/Australia)* 
  • 6-8 weekdays (rest of the world)*
*not including weekends and/or holidays. 

Once the parcel has reached its destination it could take furthermore time for customs and/or domestic carrier passage.
Lost or Delayed Parcels
During holidays - especially around Black Friday and Christmas the post carrier delivery times normally are delayed. This is nothing unusual and applies for most post carriers.

A parcel is normally considered lost when 30 weekdays has passed. After that an investigation can be issued with Post Nord AB. Unfortunately A Mousey Tale cannot claim any responsibility for parcels being delayed or lost due to post carriers errors. Most parcels tend to be found sooner or later.

Return/Refund

No returns, refunds or cancellation policy applies. All orders are final.
RETURNS
A Mousey Tale do not accept requests for cancellation of orders or the return of items unless the items received are defect upon our confirmation. The case of faulty item/s, also excludes discounted items with disclosed faults. Furthermore this do not include damage caused by post carriers. A Mousey Tale’s refund policy is in addition to and does not effect any of your legal rights (according to European law).
Damages and faulty items
Please inspect your order upon reception and contact us immediately if the item/s is/are defective, damaged or if you receive the wrong item/s, so that we can evaluate the issue and make it right. To be eligible for a refund in case of faulty item/s you can contact us at amouseytale@gmail.com with a full descriptions of the error. Remember to attach photos of the error/errors.
Return Costs
To return a faulty item/s, pack the item/s using all original boxes, wrapping and tags. Returns with incomplete packning will not be accepted. Please note: return shipping costs are to be covered by the customer. We recommend shipping the package back with a tracking number as A Mousey Tale don't take responsibility for any lost packages.
REFUNDS
We will notify you whether the refund was approved or not. You will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at amouseytale@gmail.com.
Currency
You will be refunded the full amount with the currency that was used when placing the order.

Partly Refund

If you receive a faulty or damaged item and do not wish to return it you can have a partly amount refunded. Depending on the fault/faults you will be eligible to a refund of 10 - 50%.

Discount/Sale

A Mousey Tale offers a welcome discount for new customers as well as yearly seasonal sales.

Discount

When you sign up as a member of A mousey Tale you receive a 10% discount of your first order. It’s valid one time per customer and cannot be used several times. This means it’s applicable per person/
household and cannot be used several times using other email addresses or names from the same post address.

Misuse

If a discount code that isn’t valid is being used the customer can pay the difference with this link: https://www.paypal.com/paypalme/amouseytale or the order will be cancelled.

Sales

  • Black Friday: 20%
 
  • Summer Sale: 15% 
 
  • Yard Sale: 50% (new, used or defect items)